Return & Refund

Return & Refund Policy

At LivingEaseStore, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer the following return and refund policy.

1. Return Policy

• Return Period: You may request a return within 30 days of receiving your item.
• Eligibility: Products must be unused and in their original packaging with tags. Certain special items (such as personal care products) may not be eligible for returns; please refer to the product description for specifics.
• Application Process: Please contact our customer service team through our "Contact Us" page to request a return. We will provide detailed return instructions and any necessary labels.

2. Refund Policy

• Processing Refunds: Once we receive the returned item and confirm it meets the return conditions, your refund request will be processed within 5-7 business days.
• Refund Method: Refunds will be issued via the original payment method. If you paid by credit card, the refund will be credited directly to your card account.

3. Shipping Fees

• Return Shipping Costs: If the return is due to our error (such as wrong item shipped or product defects), we will cover the return shipping costs. In other cases, the return shipping costs will be the responsibility of the customer.
• Exchange Shipping Costs: You will be responsible for the shipping costs of the new item during an exchange.

4. Special Circumstances

If you receive a defective or damaged item, please contact us as soon as possible, and we will provide a solution.

We are committed to providing you with a quality shopping experience. If you have any questions about our return and refund policy, please feel free to contact our customer service team, and we will be happy to assist you.

Thank you for choosing LivingEaseStore!